Security & Privacy Policy

Security

At Pet Club UK Ltd. we take security very seriously.  We aim to provide a safe online shopping and interactive environment to all of our users.

Your browser will enter secure mode automatically as soon as you access the 'checkout' or 'login' pages.  All personal information or payment details will be included in this secure mode.  You can double check you are in secure mode by viewing a locked padlock or key icon in the bottom bar of your screen.

All payment information is encoded using a Secure Socket Layer (SSL).  All credit and debit card information will not be stored on our database.  Rather, it will be stored in encrypted form in an external database away from our web site, so it isn't connected to the internet.  All card transactions are issued a digital certificate, ensuring that your data can only be read by our transaction system as long as your browser shows its secure mode symbol.

Privacy Policy

Pet Club UK Ltd. is committed to all of its members and users.  We respect your privacy and explain below what information we collect from you and how we use it.

What information do we collect?

• Any user is able to input their e-mail address into our newsletter system.
• Registered members will have given their name, address, contact number and e-mail address.  We will also ask members to fill in a questionnaire telling us about them and the pets they keep or would like to keep.  Questions regarding the web site will also be asked.
• Shoppers will be asked to provide their name, address, contact number and e-mail address.  Credit or Debit card details are not held within our internet or computer system.
• All users of petclubuk.com will have the option to receive further updates from us. We may ask users for more information or to fill in surveys from time to time.
• We also use cookies.  These allow us to collect data from our users and what pages on petclubuk.com are visited.  For more information please look under the cookies section below.

Use of Cookies

Cookies are small files which most web sites transfer to their visitor's hard drive.  These will allow us to see what pages on petclubuk.com have been visited.  They will also let us see our user's preferences, such as screen resolution.  This information will allow us to make our web site more personalised to our users.

You can set your browser to refuse cookies, however there may be parts of petclubuk.com that will not allow you access unless cookies are enabled on your computer.

How is Your Information Useful?

With information we collect from out users, we can direct our services to particular areas of interest and improve our web site to better suit our users.

Through our online surveys we will be able to focus on particular areas of interest and send you up to date information that will actually be of interest to you.

Cookies will be useful for many reasons.  We will identify the most popular areas of petclubuk.com and better direct people to those areas.

Will Your Information be used elsewhere?

The short answer to this is 'No'.  Pet Club UK Ltd. will not sell or share your information to anyone else.

Most of our products are held and dispatched by third parties. These third parties may keep records of delivery addresses and contact details securely for order referencing.

We have many links to other web sites on petclubuk.com.  If you click on these sites, they may collect your information.  Pet Club UK does not take responsibility of any of these external web sites.

If we believe that your use of the site is unlawful or damaging to Pet Club UK or its members, we reserve the right to disclose the information obtained through the web site about you. We will use this information to a reasonable level in our opinion to prevent, fix or take action in relation to such conduct.

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