Terms & Conditions

All orders are processed within 1 working day and delivery is within 3 to 4 working days unless specified. Some higher value items may require a signature upon receipt as proof of delivery so please bear this in mind when ordering. We can despatch to an alternative daytime address if required. If for any reason we cannot adhere to our stated delivery timescale then we will contact you to advise you of the situation.

Our delivery charges are stated at checkout.

All items can be sent anywhere on Mainland UK unless otherwise specified.  Please, only UK customers place orders. In certain cases where customers from abroad may inadvertently place an order, we may either refund the order in full, or request extra delivery charges to be paid.

Frozen Foods

All frozen food is sent by a next day courier service, which will generally arrive before 12.00 noon. A signature may be needed for such orders. If the customer fails to sign for delivery, a second attempt will be made the same day, after which time the order will be sent back to us. The customer must then pay the shipping costs again to have the foods re-delivered.

If these items are ordered late on Thursday, Friday, Saturday or Sunday, the order will not be sent until Monday when postage can be guaranteed for next day service. Please make sure you are at the address supplied to sign for the delivery. Parcels will not be left outside, and must be signed for.

Recurring Transactions

At PetClub UK Ltd. we are proud to provide a recurring transaction facility to make life easier for our customers.  We would like to draw your attention to the fact that orders are processed on the chosen day by yourself, and are not delivered on that day.  Orders are delivered within our stated delivery timescale. (See top paragraph)

Stock Replacement Products

With this facility, our customers are able to choose particular products which we feel make great alternatives in the event of that product being out of stock.  If a customer chooses a replacement product and that product is sent, we accept no liability for sending the wrong products.  We will however happily take the product back, providing it is sealed and in re-saleable condition within 14 days of the product being delivered.

Cancellation, Returns & Refunds

We want all of our customers to be fully satisfied with their purchase.  If your purchase does not meet your expectations or for whatever reason you change your mind, you may send the product back, un-opened and in its original condition within 14 days of the delivery date (the date the customer receives the product).

For faulty or damaged products, please contact our customer service department.  We will be happy to send a replacement item or refund as soon as we receive the faulty product.  In this case, all delivery costs will be covered by us.

For any products received which you are not satisfied with through fault of us, we will either replace or refund the item and cover all delivery costs, including cost of delivery for the faulty item to be returned to us. We regret to inform that all products which are 'as stated' on our web site and in perfect condition, and send back through choice of the customer, delivery costs will not be covered by us.  If you have any queries regarding this, please contact our customer service department.

For all returns, please contact us and state clearly your order reference number and reason for wanting to return. We will then advise you from there.

Right to Cancel

Under the Consumer Protection Regulations you may cancel your order for any reason within seven working days following the day on which you receive the goods.  We regret that this does not apply where sealed DVD, Video, Audio, Multimedia or Software products have been unsealed.  Please ensure that goods are returned in their original condition accompanied by explanation note with your full contact details on.  We will reimburse you in full on receipt of the returned goods in our warehouse.  You will, however, be responsible for the costs of returning the goods to us (unless these goods are faulty or have been delivered by us in error).

Disclaimer

Pet Club UK Ltd. takes no responsibility for the misuse or poor quality of any product sold.  In the event of injury or death caused to either the owner or pet, queries should be directed to the manufacturer of the product.  If you would like help locating the manufacturer, feel free to contact our customer service department.

All information provided on this web site is provided by knowledgeable sources including vets, scientists, taxonomists, breeders and other experts in the field. We take no responsibility for any death or injury caused to either owner or pet if information is incorrect or misunderstood.

Mistakes may happen from time to time.  If any information or pictures misrepresent the pictures or information provided, please contact us and report any errors.  We try our best to represent all information and products as best we can.  Many images used for products are supplied by the manufacturer who often update or upgrade their products.  If you receive a product are not satisfied we have represented it properly, please contact our customer service department who will be happy to resolve the issue.

Portions of this site may allow users to post their own material. Materials posted by users do not necessarily reflect the views of Pet Club UK. By posting materials on this site, you represent that you have all necessary rights in and to such materials and that such materials will not infringe any personal or proprietary rights of any third parties, nor will such materials be defamatory, unlawful, threatening, obscene or otherwise objectionable.

Pet Club UK reserves the right, at its sole discretion, to review, edit or delete any material posted by users which we deem defamatory, unlawful, threatening, obscene or otherwise objectionable. Notwithstanding the foregoing, Pet Club UK expressly disclaims any responsibility or liability for any material communicated by third parties through this web site.

In short, we try our best to supply accurate information and material at all times.  However, we take no responsibility for any incorrect or misrepresented material.  We appreciate any reports of erroneous material; please contact us if you feel there are any errors on our web site.

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